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iPoint Research Privacy Policy

Privacy Policy - iPoint Market Research

Privacy Policy

Your privacy is extremely important to us. This policy outlines how iPoint Research Ltd processes your personal data in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). It explains what data we collect, why we collect it, how we use and share it, and your rights regarding your personal data.

1. Data Controller

iPoint Research Ltd is the data controller for the personal data processed under this policy.

2. How We Collect Personal Data

iPoint Research Ltd collects personal data through the following methods:

  • Paper forms you complete
  • Digital / Online Surveys and application forms you complete
  • Our website i-point.co.uk, including when you register for an account or sign up for marketing communications
  • Emails and text messages you send to us, or that we send to you
  • Conversations with you, in person or on the phone (we record our telephone conversations)
  • Your use of community forums in which we participate
  • Direct messages you send to us through social media
  • Information from other organisations where you've given consent for them to share information about you with us or similar organisations, and where they can lawfully share this information
  • Information collected independently by online advertising networks (like LinkedIn, Facebook, Google, etc.) through which we place advertisements or project placements

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Basic personal information (e.g., name, postcode, occupation, age, gender)
  • Contact information (e.g., email address, phone number)
  • Special category data (e.g., racial or ethnic origin, religious beliefs, health information) - only when necessary and with your explicit consent
  • Demographic information (e.g., whether you have children)
  • Account information (e.g., usernames, unique identification numbers)
  • Bank Account number, Name or Sort Code or PayPal ID - As necessary in order to pay you for research participation
  • Website usage data (e.g., pages viewed, links clicked, referral sources)
  • Technical information about your devices (e.g., IP address, device model, operating system)
  • Information about market research you participate in (e.g., time, date, location, topic)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

5. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

  • To invite you to participate in market research projects
  • To facilitate your participation in market research conducted by third parties
  • To provide and maintain our website and services
  • To process and deliver incentives for participation
  • To communicate with you about research opportunities and our services
  • To respond to your inquiries, complaints, or disputes
  • To protect our business and users from fraudulent or unlawful activities
  • To improve our services and user experience
  • For recruitment purposes if you have applied for a position with us
  • To comply with legal obligations and enforce our terms and conditions

6. Who We Share Your Information With

We may share your personal data with:

  • Third-party companies commissioning market research you participate in
  • Reward companies to facilitate incentive payments
  • Our service providers and professional advisors
  • Law enforcement or government authorities where legally required
  • New business partners in the event of a joint venture, reorganisation, or sale

We ensure that any third parties we share data with are contractually bound to protect your data in compliance with UK GDPR.

7. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or adequacy decisions. We will seek your explicit consent before transferring your data to a client located outside the UK or EEA.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For specific retention periods, please contact us at research [at] i-point.co.uk.

9. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to be informed about our data processing activities
  • The right of access to your personal data
  • The right to rectification of inaccurate or incomplete data
  • The right to erasure (the 'right to be forgotten')
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond to your request within one month.

10. Data Security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data where appropriate
  • Regular testing and evaluation of our security measures
  • Staff training on data protection and information security

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies. For more information, please see our separate Cookie Policy here.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, contacting you directly.

13. How to Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 01923 850120

14. Right to Complain

If you are unsatisfied with our response to any data protection issue, you have the right to complain to the Information Commissioner's Office (ICO). You can contact the ICO at:

Website: https://ico.org.uk/make-a-complaint/

Phone: 0303 123 1113

Last updated: 10th August 2024